Return Policy- Surron Bike
Overview
At Surron E Power Bike, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the conditions under which products may be returned, exchanged, or refunded. By making a purchase from our website, you agree to the terms of this Return Policy.
Eligibility for Returns
Returns are accepted only for products purchased directly from the Surron E Power Bike website. To be eligible for a return, the item must be unused, unmodified, and in the same condition in which it was received, including original packaging, accessories, manuals, and documentation. Returns must be requested within a specified return window, typically [insert number] days from the date of delivery.
Non-Returnable Items
Certain items are not eligible for return. These may include, but are not limited to, used or damaged products, customized or special-order items, clearance or final sale items, and any product that shows signs of wear, alteration, or improper use. Batteries and electrical components may also be subject to additional restrictions due to safety and shipping regulations.
Return Authorization Process
Before returning any item, you must obtain return authorization from Surron E Power Bike. Unauthorized returns may be refused or returned to the customer at their expense. To request a return, please contact our customer support team using the contact information provided on the website and include your order number and reason for return.
Shipping and Return Costs
Customers are responsible for all return shipping costs unless the return is due to a defective product or an error on our part. Original shipping charges, handling fees, and any customs or import duties are non-refundable. We recommend using a trackable and insured shipping method, as Surron E Power Bike is not responsible for items lost or damaged during return transit.
Inspection and Approval
All returned items are subject to inspection upon receipt. If the returned product does not meet the eligibility requirements, the return may be denied or subject to a restocking fee. Products that are returned in used, damaged, or incomplete condition may be refused or refunded at a reduced amount at our discretion.
Refunds
Once a return is approved and processed, refunds will be issued to the original payment method used at the time of purchase. Refund processing times may vary depending on your payment provider, but typically take [insert number] business days after approval. Surron E Power Bike is not responsible for delays caused by banks or payment processors.
Exchanges
Exchanges may be offered at the discretion of Surron E Power Bike and are subject to product availability. If an exchange is approved, customers may be responsible for any price differences and additional shipping costs unless the exchange is due to an error or defect.
Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, you must notify Surron E Power Bike within [insert number] days of delivery. Please provide clear photos or videos of the issue along with your order details. We will evaluate the claim and, if approved, arrange for a replacement, repair, or refund in accordance with this policy.
Refusal of Returns
Surron E Power Bike reserves the right to refuse any return that does not comply with this Return Policy or shows evidence of misuse, abuse, or unauthorized modification.
Policy Updates
This Return Policy may be updated at any time without prior notice. Any changes will be effective immediately upon posting on the website. Continued use of the website or purchase of products after updates constitutes acceptance of the revised policy.
Contact Information
If you have questions regarding this Return Policy or need assistance with a return, please contact Surron E Power Bike using the contact information provided on our website.