FAQ- Online Surron Store
Welcome to Surron E Power Bike (“we,” “our,” or “us”). By accessing or using our website, products, or services (collectively, the “Site”), you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our Site.
Frequently Asked Questions (FAQ)
These Terms of Use govern your access to and use of the website operated by Surron E Power Bike. By accessing, browsing, or using this website, you agree to be legally bound by these Terms of Use. If you do not agree to these terms, you must stop using the website immediately.
What is Surron E Power Bike?
Surron E Power Bike is a platform dedicated to providing high-performance electric power bikes, accessories, and related information. We aim to deliver reliable products designed for both recreational and utility use while maintaining quality and customer satisfaction.
Are Surron electric bikes street legal?
Street legality depends on local, state, and national laws. Some Surron electric bikes are designed for off-road use only, while others may be modified or registered for street use depending on regulations. Customers are responsible for understanding and complying with all applicable laws, including licensing, registration, and safety requirements in their area.
Can I modify my Surron e-bike?
Modifications may affect performance, safety, warranty coverage, and legal compliance. Any modifications are performed at your own risk, and Surron E Power Bike is not responsible for issues arising from altered or modified products.
How can I contact customer support?
For questions, support requests, or order-related inquiries, please contact Surron E Power Bike using the contact information provided on our website. Our support team will respond as quickly as possible during business hours.
Do I need a license to ride a Surron e-bike?
Licensing requirements vary by jurisdiction. In some regions, a license may be required depending on the bike’s power output, speed capability, and classification. We recommend checking with your local transportation authority before operating the bike on public roads.
What payment methods do you accept?
We accept a range of secure payment methods, which may include credit cards, debit cards, and other online payment options displayed at checkout. All payments are processed through secure third-party payment gateways to protect customer information.
Do you offer international shipping?
International shipping availability depends on your location and applicable shipping regulations. Shipping fees, delivery times, and customs duties may vary by destination. Customers are responsible for any import taxes, duties, or clearance fees required by their country.
How long does delivery take?
Delivery times vary based on product availability, shipping method, and destination. Estimated delivery timelines are provided during checkout but are not guaranteed. Delays may occur due to customs processing, weather conditions, or carrier-related issues.
Can I return or exchange my order?
Yes, returns and exchanges may be accepted in accordance with our Return Policy. Products must meet eligibility requirements, including being unused and in original packaging. Customers should review our Return Policy for full details before initiating a return or exchange.
When will I receive my refund?
Once a refund is approved and processed, it will be issued to the original payment method. Processing times vary by payment provider and bank, but refunds typically appear within the timeframe outlined in our Refund Policy.
What should I do if my bike arrives damaged or defective?
If your order arrives damaged or defective, you should contact Surron E Power Bike as soon as possible after delivery. Please provide your order number along with photos or videos of the issue. We will review the claim and determine the appropriate resolution, which may include repair, replacement, or refund.
Do Surron bikes come with a warranty?
Warranty coverage may vary by product and manufacturer. Any applicable warranty details will be provided with the product or listed on the website. Warranty coverage does not extend to damage caused by misuse, accidents, or unauthorized modifications.
Are batteries covered under warranty or return policies?
Batteries are subject to special handling, safety, and warranty conditions. Coverage and return eligibility may be limited due to their nature and shipping regulations. Please review the product-specific warranty information for battery-related details.
How should I maintain my Surron electric bike?
Regular maintenance, including proper charging, cleaning, inspection, and storage, is essential for optimal performance and safety. We recommend following the manufacturer’s maintenance guidelines and using authorized service providers when possible.