Shipping Policy- Surron E
This Shipping Policy outlines how orders placed with Surron E Power Bike are processed, shipped, and delivered. By placing an order through our website, you agree to the terms described in this policy.
Order Processing
Orders are processed after payment is successfully confirmed. Processing times may vary depending on product availability, order volume, and verification requirements. Orders placed on weekends or public holidays are processed on the next business day. Surron E Power Bike reserves the right to delay or cancel orders if additional verification is required.
Shipping Destinations
Surron E Power Bike ships to eligible domestic and international destinations, subject to applicable shipping regulations. Availability of shipping services may vary by location, and certain products may be restricted from shipping to specific regions due to legal or carrier limitations.
Shipping Methods and Carriers
We work with reputable third-party shipping carriers to deliver orders safely and efficiently. Shipping methods, estimated delivery times, and applicable costs are displayed at checkout. Delivery timelines are estimates only and are not guaranteed.
Shipping Costs
Shipping fees are calculated based on the delivery destination, product size and weight, and selected shipping method. All applicable shipping charges will be clearly displayed before order confirmation. Shipping fees are non-refundable unless otherwise required by law or stated in our policies.
Delivery Timeframes
Estimated delivery times vary depending on location, shipping method, and customs processing where applicable. Delays may occur due to factors beyond our control, including weather conditions, carrier disruptions, or customs clearance procedures.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless explicitly stated.
Order Tracking
Once an order has been shipped, customers will receive tracking information where available. Tracking updates are provided by the carrier and may take time to appear in the system. Surron E Power Bike is not responsible for inaccuracies or delays in tracking information.
Shipping Restrictions
Certain products, including batteries and electronic components, may be subject to special shipping requirements or restrictions. Shipping availability for such items may be limited or delayed to comply with safety and transportation regulations.
Lost or Delayed Shipments
If a shipment is delayed or appears to be lost, customers should contact Surron E Power Bike promptly. We will work with the shipping carrier to investigate the issue; however, Surron E Power Bike is not responsible for delays caused by carriers or events beyond our control.
Damaged Shipments
If an order arrives damaged, customers must notify Surron E Power Bike within a reasonable timeframe after delivery and provide supporting evidence such as photos or videos. Claims for shipping damage are subject to review and carrier policies.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Surron E Power Bike is not liable for delivery issues resulting from incorrect or incomplete addresses. Additional shipping charges may apply for reshipment.
Policy Updates
Surron E Power Bike reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on the website. Continued use of the website or placement of orders constitutes acceptance of the updated policy.
Contact Information
For questions regarding shipping, delivery, or order status, please contact Surron E Power Bike using the contact details provided on our website.