Refund - Surron Bike
Overview
This Refund Policy explains how refunds are handled for products purchased from Surron E Power Bike. By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.
Refund Eligibility
Refunds are only available for products purchased directly from the Surron E Power Bike website and are subject to approval. To qualify for a refund, the product must meet the applicable return conditions, including being unused, unmodified, and returned in its original packaging with all included components. Refund requests must be submitted within the designated return period from the date of delivery.
Non-Refundable Items
Certain products and charges are non-refundable. These may include used or damaged items, customized or special-order products, clearance or final sale items, batteries or electronic components subject to safety restrictions, shipping and handling fees, customs duties, and taxes where permitted by law.
Refund Request Process
To request a refund, customers must first obtain authorization from Surron E Power Bike. Refunds requested without prior approval may be denied. Customers must provide proof of purchase, order details, and the reason for the refund when submitting a request through the contact information available on the website.
Inspection and Approval
All returned products are inspected upon receipt. Refund approval is contingent upon the product meeting all eligibility requirements. If a returned item shows signs of use, damage, missing parts, or improper packaging, the refund may be reduced or denied at the discretion of Surron E Power Bike.
Refund Method and Timing
Approved refunds will be issued to the original payment method used for the purchase. Refund processing times vary depending on the payment provider and financial institution, but typically take [insert number] business days after approval. Surron E Power Bike is not responsible for delays caused by third-party payment processors or banks.
Partial Refunds
In certain situations, partial refunds may be issued. This may apply when items are returned in a condition other than new, have missing components, or require refurbishment. Any deductions will be clearly communicated before the refund is finalized.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, you must notify Surron E Power Bike within [insert number] days of delivery. Supporting evidence such as photos or videos may be required. Upon verification, we will determine the appropriate resolution, which may include a full refund, replacement, or repair.
Refund Denials
Surron E Power Bike reserves the right to deny refunds for products that do not comply with this Refund Policy or show evidence of misuse, abuse, or unauthorized modifications.
Policy Changes
This Refund Policy may be updated at any time without prior notice. Changes take effect immediately upon posting on the website. Continued use of the website or completion of purchases after updates constitutes acceptance of the revised policy.
Contact Information
If you have questions or require assistance regarding refunds, please contact Surron E Power Bike through the contact details provided on our website.